Returns and Exchanges

Returns & Exchanges

Please note: Podium Motorcycle Developments does not accept change of mind returns. Please make sure you have chosen the correct item or part for your order, If you are unsure, please contact our office for assistance.

For Online returns which are being posted back to our Online department use the following procedure: 
Contact our customer service team via our contact us page. We will lodge your request and provide information with instructions on how to proceed with your return.


    Monday – Friday from 9.00am - 4.00pm AEST

    If a return is accepted, make sure the item is unused, undamaged, and in the original packaging with all accessories included. Do not attach the return shipping label to the product packaging. Doing so will void your return.

    Securely place the items into original delivery packaging (or a similar sized box if you no longer have it). Please ensure that your item is packed safely and securely to prevent damage in transit.
    Following the instructions emailed to you, print your return shipping label, and securely tape it to the packaging your item was delivered in. Take care not to cover the barcode.
    Drop the parcel off at your local Australia Post outlet.

        Can I return my products?

        AT Podium Motorcycle Developments we strive for the best quality and service,

        Our goods come with guarantees that cannot be excluded under the australian consumer law.

        Podium Motorcycle Developments does not accept change of mind returns. If the item was listed wrong in anyway Podium Motorcycle Developments will accept the return and take full responsibility. If Podium Motorcycle Developments accepts a return, The item will incurr a 45% restocking fee and return postage will need to be payed by the purchaser.

        Am I eligible for free shipping?
        If the item supplied by us is a warranty or faulty, we’ll happily pay for return shipping and provide a full refund or exchange. 
        Returns from metro areas usually reach us within 2-6 business days and longer from regional or remote areas. Once your parts have been received, we will process your exchange, refund, or store credit. One of our Customer Service Team will be in touch once your return is complete.

        Unless otherwise stated on the Site, all products sold by Podium Motorcycle Developments are sold under the manufacturer’s warranty and conditions from the date of purchase.

        Replacement products or refund (including shipping) will be provided by Podium Motorcycle Developments where:
        a) The product is faulty or not of acceptable quality; or
        b) The product is not fit for its intended purpose; or
        c) The product does not match the sample or the Podium Motorcycle
            Developments descriptions
        d) You can provide proof of purchase with the Podium Motorcycle Developments receipt.
        Replacement product or refund will only be completed upon receipt and inspection of items that are deemed faulty or incorrectly supplied.
        Where a warranty fault has been recognised and accepted by us, shipping expenses will be refunded. For any replacements where the shipping expense is being covered by Podium Motorcycle Developments, the original shipping address will be used.
        Exchanges will only be provided on products that are clean, unused and in a saleable condition. This means that the product must be in its original packaging, including manuals and all accessories, and the product(s) is unopened, unused and in its original condition. All electrical components cannot be returned if packaging seal is broken.
        If you receive an incorrect or faulty product, please contact us within 14 days of delivery.